Definition of Terms
This document defines how Ribbons and Pearls will sell wedding
dresses and other goods either directly or through its Internet
website, http://www.ribbonsandpearls.co.uk.
The following definitions are applicable:
- The company trading as Ribbons and Pearls and based
at High Street, Cookham, Berks SL6 9SL, England is
referred to as the Company.
- The person or organisation buying the goods is referred
to in this document as the Customer.
- The person for whom a dress is intended is referred
to in this document as the `user’, who will usually
but not always be the Customer.
- The person on behalf of the Company handling the sale
in the case of a dress is referred to as the dress
adviser.
- A Purchase Order is the Customer’s purchase order
to which these Terms and Conditions apply
- Items supplied to the Customer by the Company are referred
to as goods. In addition, a specific
type of good is a dress and this term is used in many cases
throughout this document, as appropriate.
- The arrangement between the Company and the Customer, comprising
the Purchase Order, these Terms and Conditions and any
other documents specified in the Purchase Order are referred
to as the contract.
Ethics Statement
The Company will conduct its business with high integrity
at all times. Customers of wedding dresses and other goods
will pay a fair price which has been clearly explained and
accepted by the Customer prior to the sale. These Terms
and Conditions are intended to clarify the conditions under
which the Company conducts business, and do not in any way
limit statutory consumer rights. Any sale of goods
by the Company to the Customer is construed in accordance with
and governed by English law.
Policy for Selling a Wedding Dress to the Customer
If the Customer wants to buy a dress from the Company, an
appointment should be made to try on one or more dresses
at the Ribbons and Pearls shop.
When the user is happy that the dress is the right one,
a Purchase Order is drafted and the sales transaction is
conducted. The dress will be supplied in an appropriate
garment carrier to protect it.
Purchase Order for a Dress
Once the sale of a dress has been agreed in principle,
a Purchase Order will be prepared by the Company which will
include a description of the dress and the agreed price to
be paid.
For a new dress the Customer will be required to pay half
at the time of the order and half when the dress is ready
for collection.
For sample or preworn dresses, Customers should note that
dresses are bought as seen. The Company will endeavour
to identify any latent or inherent defects in the dress at
the time of the sale in order to preserve its integrity and
good reputation, but the nature of sample or preworn goods
is such that it may prove difficult in every case to find
faults despite reasonable precautions. The Customer is
therefore asked to take all necessary steps to inspect the
dress to ensure that there are no faults. If any minor
faults are identified but these are agreed by the Customer as
being accepted and known at the time of the sale, these should
be described on the Purchase Order.
Payment
The Customer will need to pay for the dress in pounds sterling
via credit/debit card or cash.
All dresses are supplied in suitable protective packaging.
The title to the goods (ownership of the goods) being sold
by the Company to a Customer does not pass to the Customer
until the Company has been paid in full. In the event that
a Customer purchases a new dress and pays half up front,
the Customer is required to pay the remaining half and to
collect the dress when it is delivered. In the event that
the Customer no longer wants the dress, the initial payment
of half the cost of the dress is non-refundable.
Consequential Loss
The Company will endeavour to deliver the goods described
in a Purchase Order by the agreed date and in the condition
agreed. Failure to meet these conditions may authorise
the Customer to a refund as described below, but as part of
these Terms and Conditions of doing business the Company
states that it is not liable for consequential loss.
Online Purchases
The Customer will be given clear information about the good
or goods offered. All online purchases are made through
the Company’s secure online payment facility provided
by PayPal. Customers may also make purchases in the
shop or over the telephone using the Company's Streamline
banking facility provide by NatWest Bank. After making a
purchase the Customer will be provided with a confirmation of
the order. The Customer will have the right to cancel
the order during a cooling off period of 7 working days and
may request a refund within 14 days under the terms described
in the Refund Policy outlined below.
Refund policy for Dresses and Other Goods
Once a dress has been purchased the Company can offer
no refund unless it is found to have faults that were not
made evident at the time of the sale. In the event of such
a fault being identified the Company will refund in full
the price paid for the dress, provided that it is returned
within 14 days of the sales transaction. The Company
accepts no responsibility for fair wear and tear, misuse
or accidental damage occurring once a dress has been purchased,
or if the Customer has tried their own repair to a fault or
had someone else attempt a repair, or decides they no longer
want the item. Similarly, the Company accepts no responsibility
for goods that had faults that were known about at the time
of sale or that should have been evident on reasonable inspection.
If the Customer is dissatisfied with any goods other than
dresses purchased from the Company, the Customer will have 14
days to return the product provided that the product has
not been used or worn and is unopened and in the same state
in which it was supplied. In this case the Company
will offer a full refund. A replacement or repair may
be provided if the Customer would prefer this alternative and
if a replacement is available or a repair is feasible.
In the case of requesting a refund, the Customer should contact
the Company immediately.
Sales of Goods
All goods sold by the Company are supplied in good faith
on the basis that they are in good condition and are used
in accordance with all supplied safety instructions or leaflets
or other information notes included with the product or referred
to by the product. The Company will accept no liability
expressly or implied for the misuse of any products supplied
through its website or by other means from the Company. The
Company advises consumers to refer to all health and safety
information as well as usage or instructional information
prior to using supplied products. This statement does
not affect consumer’s statutory rights.
Data protection Policy
Information submitted by the Customer or user in written
form or by email or when online web forms are completed will
be stored in a database or other retrieval systems. Following
the successful conclusion of a sale, the Company will not
normally contact the Customer again unless the Customer has indicated
an interest in receiving updates on products, but information
may be retained on the Company’s databases for a further
indefinite period for accounting reasons. Details will
not be submitted to or shared with any third party. The Company
is registered with the Data Protection Agency and will act
in line with the Data Protection Act.
Contacting the Company
The contact address of the Company is Ribbons and Pearls,
High Street, Cookham, Berks SL6 9SL. Contact
telephone number of the Company is 01628-530120.
The Company is registered for Value Added Tax (VAT), Registration
Number 912719135. Additional contact details
and a map are available on the Company’s website on
the Contact Us page. Your contact is Vivien Mitchell.
Health and Safety Policy
All products sold will comply with health and safety directives
provided that they are used properly in conjunction with
health and safety or usage information supplied with such
products by the manufacturer.
The Company is not liable for any loss or damage resulting
to person or property resulting from use of products where
supplied usage guidelines and restrictions of use have not
been followed.
Insurance Policy
The Company is insured for Public Liability. Any items
posted or transported by courier will be insured through
the posting agent or courier.
Delivery Times
In the case of the purchase of a dress or other item in
stock, the Customer can expect the Company to ship the item
immediately upon full receipt and clearing of payment.
New dresses have an order lead time which is indicated on
this website and is normally up to 16 weeks. Packaging and
shipment of the product may take up to 5 working days at
peak periods. In cases where the item is not in stock,
the Company will ship the product as soon as possible, and
will make clear any possible delays to the Customer that are
anticipated. In the event that a shipment time is not
satisfactory but the Customer has already paid for the item,
the Company will cancel the transaction and refund payment
at the request of the Customer.
Last updated 30 October 2008/Version 5 |
